Introduction to online consultation and booking

We are delighted and very proud to present to you the new service Online Booking and Consultation. Which allow you to book for appointment with our healthcare professionals in real time. Online consultation has been introduced up with long list of Specialists on its platform. Patient may review each of the Doctors’ credentials in great detail as well as their corresponding consultation prices before selecting their desired Doctor. Furthermore, our new “Favorite” website allows users to save their preferred Doctors onto their favorite list for future purposes. We now also provide for appointment bookings, so patient`s may schedule with their chosen Doctor a desired date and time for the online Consultation. Our Doctors are also able to electronically send your prescription (Rx) to our partner, but if our Doctors recommend you to see a physician in person, you can easily request a Doctor to make online appointment. Gone are the days of long waits at clinics and hospitals as you can be connected to a Doctor within seconds, all from the comfort and privacy of your home.

What is online consultation?

Online Consultations allow our Medical Doctors to provide focused care – without you having to leave your home. With video call, they can look, listen, examine and engage with you to diagnose your issues and provide an effective treatment plan. They can also issues prescriptions when medication is required.

How do your medical specialists make a diagnosis?

Doctors use two main skills to diagnose most common medical conditions: looking and listening. Through Video calls, each provider will determine if a focused or more comprehensive medical history needs to be performed. Our Doctors will also perform a remote physical examination to ensure that your visit achieves the same level of quality as an in-person visit. Most of the common illnesses cases can actually be treated by Video Visit, but our Doctors may recommend that you see a Medical Doctor in person if he or she feels that is in your best interest. In these cases, you can request a Doctor give you a physical appointment. If a prescription is needed, our Doctor can provide the prescription to any pharmacy.

What are the advantages of online consultation?

  • Online consultation allows the doctor to examine your symptoms and ask any questions without you ever having to leave your home.
  • It also reduces waiting time to see a doctor.
  • It eliminates the possibility of getting sick from other patients in the waiting room.
  • When is online consultation service available?

    Online consultations with our Doctors are available during working hours (07:30am to 03:30pm EAT) in a week except weekends and holidays.

    Who are the doctors available on online consultation?

    We have a large team of well qualified Specialists who have experiences in various specialties. Doctors wishing to consult must be fully registered with the Tanzania Medical Council (TMC).

    What if am not in Tanzania, Is this online consultation available and the price differ?

    Yes the services will be available since online consultation is internet based consultation. The prices differ.

    What if the consultation goes over 30 minutes?

    During the last minute of your 30-minute consultation, you will receive a pop-up asking if you would like to extend the consultation. If you accept, the consultation will be extended for another 30 minutes.

    Can I schedule the online consultation at a specific timing?

    Yes, Our Online Consultation service allows you to make appointment bookings. You may now schedule an appointment with your chosen Doctor or clinic at your desired time and date.

    What if the doctor needs to examine the patient to confirm the diagnosis?

    Most of the diagnosis is reached through good and thorough history. If an examination is needed, a doctor could decide to attend patient physically in hospital premises or a referral letter could be made available to the patient.

    Can medical report be issued after online consultation?

    Currently, according to the laws of Tanzania, Medical report can only be issued by doctors via a physical consultation.

    Can the doctor provide online consultation for multiple patients e.g. other family members within the time frame paid for?

    The doctor can relieve other family members’ concerns and provide consultation for the duration of the session.

    Is the online consultation confidential? Will a third part be able to access the information?

    We take our patients’ confidentiality very seriously. All data that goes through our system is encrypted at rest and in transit, as we are using electronic system to run our entire ecosystem.


    Prepare for Your Clinic Appointment

    Here are some guidelines to help you prepare for your clinic visit and doctor appointment before coming to the clinic appointment:

  • Check your appointment details (Doctor Name, Appointment Time, and Clinic Location).
  • Allow yourself sufficient time for travelling so that you can arrive to the clinic at your given appointment time, on time. A late arrival may result in your appointment being rescheduled.
  • Make a list of the medications and/or supplements that you are taking or bring them with you. Make a note of the dosage, when you take the medicines and any reactions that you may have had or are experiencing.
  • Make a list of the symptoms that you may have been experiencing.
  • Be prepared to share information about your family’s medical history e.g. any major illness that they have had.
  • Make a list of questions that you may wish to ask the doctor or nurse (see section on Questions to ask your doctor).

  • What to bring during appointment

  • You’re Registration Card (for existing patients), as you will need your Medical Record File number.
  • Any relevant health reports, x-ray films, diagnostic or laboratory reports.

  • What you can expect when you arrive at the clinic?

  • For first time patients, you must get yourself registered at the registration counter. You will receive a white registration card with a unique Medical Record (MR) number assigned to you. Keep this card safely as you will be asked for your Medical Record (MR) number every time you use our services.
  • For existing patients, go to the registration counter to let the clinic receptionist know that you have arrived. You will be asked to provide your name and MR number.
  • Once registered, you will be required to make the payment at the cash register counter for the clinic appointment. Accepted payment options include cash, debit card or credit card. You may be asked to wait for your turn while we collect your medical records.
  • The nurse and or technician will call you to have your height, weight, temperature and blood pressure measured. They may ask you questions about your condition and symptoms.
  • You will be led to the examination room where you may first meet with the Medical Specialist who will ask you questions about your condition and symptoms.
  • You will meet with your consultant doctor who will listen to your complaint, review your reports, may ask you questions and conduct an examination. Following an initial assessment, the doctor will suggest a treatment plan that may involve a prescription for medicines or an order for diagnostics (specialized testing), clinical imaging (e.g. x-ray, ultrasound, scan) and/or laboratory tests (e.g. blood, urine, stool) if required. You may be recommended to see another consultant specialist, nutritionist (dietician), physiotherapist or one of our other specialized therapists. Depending on your case, you may be referred for a procedure or surgery or if serious, be asked to go directly to the emergency services.
  • You may meet with the nurse who can explain any instructions and medications that have been given by the doctor.
  • The doctor may suggest a follow up appointment that can be made for you before you leave the clinic. Please make note of the date and time of your next appointment.
  • If you have been given a prescription for medicines, you can collect these at any one of our pharmacy locations. Our highly trained pharmacists can guide you on how and when to take your medicine so that you can obtain the maximum therapeutic benefit.
  • If you have been referred to see another consultant specialist or dietician or therapist, our staff can assist to make you an appointment.
  • Whatever your case, we are here to advise you and take good care of you.

  • Ten question to ask your doctor

  • What is the name of the illness or medical condition?
  • What tests, if any, do I need to undergo to get a diagnosis or confirm the illness?
  • What are the factors causing the illness or the medical condition?
  • What is the prognosis (chances of getting better) of my illness or medical condition?
  • How serious is my illness or medical condition?
  • Is my illness contagious? What measures can I take to help prevent its spread to others?
  • What precautions can I take to slow down its progress?
  • What are the options available for the treatment of my illness or medical condition?
  • Will I be requiring a follow-up visit?
  • Are there any other medical professionals (e.g. dietician, therapist, nurse, doctor specialist) that I should consider seeing to help me get better or help me manage my illness or medical condition?